Wednesday, September 17, 2008

Thank you Wells Fargo

Recently, our local mortgage company transferred our mortgage to a national company, Wells Fargo. In fact this happened just around when we were moving in to the new house. Our first mortgage payment was due on the first of September, and we mailed it (ironically) just a few days before we evacuated for Gustav.

Today, I received a really amazing phone call from Wells Fargo. At first I was quite worried that somehow in the midst of the hurricane, our mortgage check had been waterlogged, or even lost. The associate assured me that my check had made it in just fine, and there were no problems.

Actually, he was just calling because Wells Fargo had heard that we had a house in what had been declared a federal disaster area. He said that Wells Fargo just wanted to make sure we were OK. He asked if if we had someplace to stay, if we had been able to return from evacuation and enter our property, and if all of the members of my family were alright. Stunned, I told him that we were "just fine, thank you". and that we were in the undamaged house at that very moment. He thanked us for our business, made sure he could not assist us in any other way, and politely ended the call.

How awesome is that? Considering all of the craziness in the lending business right now, my lender decided to take the time to call everyone on the Fema list and make sure that they were alright.

So, from the citizens of Louisiana, thank you Wells Fargo. It is a pleasure doing business with you.


Anonymous Christine Tomasso said...

My name is Christine Tomasso and I work on the Disaster Assistance team for Wells Fargo Home Mortgage. Thank you so much for taking the time to write to us to let us know you appreciated our call. For any neighbors you have around you that might also be with Wells Fargo, please encourage them to call our disaster assitance team (888)818-9147 so we can help them too. If any of ya'll don't have it already, FEMA's phone number is (877)336-2627 and their website is (an application for assistance from fema can be completed by phone and on their website too). Thank you again for the opportunity to serve you and our thoughts and prayers are with you and your family.

September 18, 2008 at 4:52 PM  

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